BHEL launches ‘Quality First’ initiative

BHEL has launched a companywide ‘Quality First’ initiative to put in place state-of-the-art processes, for making quality a hallmark of the company’s products and services.

BHEL pioneered the development of quality management systems in India as early as the 1970s, with the adoption of the then prevalent state-of-the-art technology and quality processes and systems. The company is known for introducing the concept of Quality Circles in India as early as 1981, launching its quality maturity model called Quality Management Effectiveness Review (QMER—a copyright of BHEL), adopting Total Quality Management and other major quality initiatives like problem solving through root cause analysis (RCA) methodology, improvement projects through IMPRESS (Improvement project reward scheme system), periodic and structured audits on processes, products at manufacturing units and at project sites.

BHEL built a strong reputation in quality with products known for their sturdiness, performance and longevity delivering maximum value to the customers. Mission ‘Quality First’ focuses on four objectives—Empower, Educate, Engage and Encourage employees and putting in place the latest quality processes and systems to further strengthen the quality mind-set within the company.

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