With participation from more than 2.3 lakh customers, in the weeks leading up to this summer, the company has held nine Behavioural Demand Response (BDR) programmes in Mumbai…

Tata Power, with over 7.5 lakh consumers in Mumbai is all-set to manage the increasing demand for power in the summer season – and has taken extensive measures across its Generation, Transmission and Distribution verticals to ensure uninterrupted power supply to the city. Having deployed cutting-edge artificial intelligence and machine learning tools to monitor and forecast demand, the company expects the demand for Apr-June-24 to be peak at 1,030 MW from its consumer base in Mumbai.

Tata Power Mumbai Distribution has informed all its contracted generating units to keep full availability during this period. On-ground transmission & distribution service team has been given detailed work instructions, checklists, video tutorial training and schematics to ensure that they are fully equipped with the knowledge and tools necessary for maintaining the efficiency and reliability of the power network.

The company has enhanced the distribution service by quick restoration of power through adoption of cutting-edge Auto Transfer Schemes (ATS), LoRa IoT solutions, and Feeder Remote Terminal Units (FRTU) in its Distribution Substations (DSS) and Customer Service Stations (CSS). It is also monitoring the network through thermal scanning of transformers, feeder pillars, and cables.

Additionally, the analysis of CCTV footage, along with housekeeping and intruder alerts, is ensuring a secure and safe workplace. All of the company’s dedicated call centres and 10 customer care centres have been prepped to handle consumers’ queries relating to billing and consumption during the season.

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