Next Gen to develop world-class service set-up

"We are in the process of developing world-class service set-up for our products where customers’ issues will get addressed in the least turnaround time (TAT) and everyone will enjoy the benefits of excellent service support of NEXTGEN," Ather Salim, Director, Next Gen Equipments.

Next Gen’s Performance in 2019
Vadodara-based Next Gen Equipments Pvt Ltd (NGEPL) offers complete range of high voltage testing and measuring equipment. For NGEPL, the business is going well as we got some good orders in last couple of years in spite of challenging economic environment. We managed to enter new market in India and neighbouring countries and also maintained the old customer base to their satisfaction. In the last 1-2 years, we managed to enter the State Electricity Boards and many government sectors due to our quality products and we are working very strongly to enter many new SEBs in India. We have also got a lot of success with the testing and calibration labs across India.

However, in the last six months, lots of projects are getting delayed due to one or other reason. We expect that government will take some important initiatives to make the things moving. We are very positive that with the government initiatives and FDI taken in recent times, the market will bounce back. We are optimistic to have better growth in coming year.

Future Roadmap
As we all know that the economic environments are challenging not only in India but also at global level. However, having said that, there will be continuous inflow of funds by the government agencies and overseas make us optimistic about power sector. For the future, our focus is not only to retain our existing customers and principal companies but also to expand to the new area.

Our principals will be launching new products for Indian market in 2020. We are quite hopeful that our customers will enjoy these newly launched equipment at a great comfort and support. Many of the RAYTECH units have become benchmarks in the transformer industry. We wish to promote some more new products which will become benchmarks for testing requirement of customers. We are in the process of developing world-class service set-up for our products where customers’ issues will get addressed in the least turnaround time (TAT) and everyone will enjoy the benefits of excellent service support of NEXTGEN.

Key Differentiators
Next Gen wishes to market quality products and work only with companies having quality products and better service support. Most of the customers has been facing a lot of issues with imported products due to lack of service support locally and high TAT. We at Next Gen on the other hand understand the customers’ service requirement as a major challenge, hence, our focus is to maintain very short TAT for our service support. Also, we are deliberately representing mostly European companies due to the quality and reliability of their products and have excellent service support to complement their products. We are also very focussed on a specific market segment and do not wish to do everything where we have to compromise on the quality and services of our products.

Next Gen at ELECRAMA 2020
We are participating in ELECRAMA 2020 and looking forward to meet our customers at our stall. We will be exhibiting some very unique and innovative products and plans to launch couple of new products at ELECRAMA. Experts from our principal companies like RAYTECH AG, Switzerland, ETL Pruftechnik, Germany and EPRO Gallspach GmbH, Austria will also be present at our stall and visitors can have a detailed discussion with the experts. We will have complete range of products on display and customers can have feel of these equipment features and operations at the stall. Also, we are participating in ELECRAMA as it’s a platform where many new companies and customers are available at one location and we are open for discussion on future relationships.


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